Delivery Policy for Lotevirals
Effective Date: March 12, 2025
At Lotevirals, we strive to deliver your orders promptly and in excellent condition. This Delivery Policy outlines our procedures, shipping options, and delivery times. By purchasing from Lotevirals, you agree to the terms outlined in this policy.
1. Order Processing Time
All orders are processed within 1-3 business days of receipt, excluding weekends and holidays. You will receive an order confirmation email once your order has been successfully placed, and a shipping confirmation email once your order has been shipped.
If there are any delays in processing your order (e.g., due to payment issues, stock availability, or other unforeseen circumstances), we will notify you as soon as possible.
2. Shipping Methods and Delivery Times
We offer multiple shipping options to suit your needs. Delivery times are estimated and may vary based on your location and the shipping method selected. The following are the typical shipping methods we offer:
- Standard Shipping: Delivery within 5-7 business days (Domestic U.S.)
- Expedited Shipping: Delivery within 2-4 business days (Domestic U.S.)
- International Shipping: Delivery within 7-14 business days (depending on the destination country)
Note: Delivery times may be affected by factors beyond our control, such as weather, customs clearance, and third-party carrier delays.
3. Shipping Costs
Shipping fees will be calculated at checkout based on the shipping method chosen, the weight and size of the order, and the destination.
We periodically offer free shipping promotions or discounts on shipping for certain order amounts, which will be automatically applied at checkout if applicable.
4. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor your order’s status and estimated delivery date through the carrier’s website.
5. International Orders
We accept international orders; however, additional shipping charges and delivery times may vary depending on your location. Please note the following:
- Customs Duties & Taxes: International orders may be subject to customs duties, taxes, and import fees. These charges are the responsibility of the customer and are not included in the order total at checkout. You will be required to pay any additional charges directly to the carrier or customs office upon delivery.
- International Delivery Times: Delivery times for international orders can vary widely based on destination and customs processing. We estimate 7-14 business days, but delays are possible.
6. Order Delivery Issues
If you encounter any delivery issues, such as a lost or damaged package, please contact us immediately at info@lotevirals.xyz or call 307-621-0431. We will work with the shipping carrier to resolve the issue and provide a solution, which may include a replacement or refund, depending on the situation.
7. Address Accuracy
Please ensure that the shipping address you provide is complete and accurate. We are not responsible for delays or issues caused by incorrect or incomplete addresses. If you realize that you have entered an incorrect address after placing your order, please contact us as soon as possible, and we will do our best to assist you.
8. Signature Requirement
For certain orders, especially high-value items, we may require a signature upon delivery. If the delivery carrier requires a signature and you are not available at the time of delivery, they may leave a note with instructions on how to reschedule delivery or pick up the package.
9. Order Cancellations and Changes
Once an order has been processed and shipped, we are unable to cancel or modify it. If you need to cancel or change your order, please contact us immediately, and we will assist you if possible before the order is processed.
10. Customer Service
If you have any questions or concerns about your order or delivery, please do not hesitate to contact us:
Lotevirals
54102 Kariane Meadows, Suite 105,
74796-6731, Goldnerborough,
Montana, United States
Phone: 307-621-0431
Email: info@lotevirals.xyz
Website: https://lotevirals.xyz/