Sales Policy for Lotevirals

Effective Date: March 12, 2025

At Lotevirals, we are committed to providing high-quality products and excellent customer service. This Sales Policy outlines the terms and conditions under which we sell our products. Please read it carefully before making a purchase.

1. Product Availability

We strive to ensure that all products listed on our website are available for purchase. However, product availability is subject to change, and we may occasionally experience stock shortages or delays. In the event that an item is out of stock or unavailable, we will notify you promptly and provide options for a refund, an alternative product, or an extended delivery time.

2. Pricing

All prices on our website are listed in USD (United States Dollars) and are subject to change without notice. We make every effort to ensure that the pricing information is accurate; however, if an error occurs and the price of a product is significantly lower or higher than intended, we will notify you before processing your order. In such cases, you may choose to accept the corrected price or cancel your order.

Sales tax may apply depending on your location and will be calculated at checkout.

3. Order Process

When you place an order with us, you will receive an order confirmation email that includes the details of your purchase. This email is not an acceptance of your order but an acknowledgment that we have received it. Your order is considered accepted once the payment is processed and the item is shipped.

If we are unable to process your order for any reason (such as payment failure, product unavailability, or technical issues), we will notify you as soon as possible and work to resolve the issue.

4. Payment Methods

We accept the following payment methods for online orders:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other payment methods as listed during checkout (may vary based on region).

By providing your payment information, you agree to our terms and authorize us to charge your chosen payment method for the total purchase price, including any applicable taxes and shipping fees.

5. Shipping & Delivery

We offer standard and expedited shipping options to most locations. Shipping fees will be calculated at checkout based on your shipping address and the shipping method chosen.

  • Processing Time: Orders are typically processed within 1-3 business days.
  • Shipping Time: Delivery times may vary depending on your location and the shipping method selected. Estimated delivery times will be provided at checkout.

Note: Delivery times are estimates and can be affected by factors such as weather, customs, or carrier delays. Lotevirals is not responsible for delays caused by third-party shipping carriers.

6. International Orders

We accept orders from most countries, though certain restrictions may apply depending on your location. For international orders, the customer is responsible for any customs duties, taxes, or import fees. These charges are not included in the price at checkout and are the responsibility of the recipient.

7. Sales Tax

Sales tax will be calculated based on the shipping address provided during checkout. Tax rates are subject to change based on local regulations.

8. Returns and Refunds

Our Refund & Returns Policy governs all return and refund requests. If you are not satisfied with your purchase, please refer to our Return & Refund Policy to initiate a return or refund.

Important: To be eligible for a return or refund, you must follow the return procedures and meet the conditions specified in our Refund & Returns Policy.

9. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible at info@lotevirals.xyz. We can only cancel orders before they are processed and shipped. Once the order has been shipped, it cannot be canceled, but you can return the product in accordance with our Refund & Returns Policy.

10. Customer Support

If you have any questions or issues regarding your order, please feel free to contact our customer service team:

Lotevirals
54102 Kariane Meadows, Suite 105,
74796-6731, Goldnerborough,
Montana, United States
Phone: 307-621-0431
Email: info@lotevirals.xyz
Website: https://lotevirals.xyz/