Payment Policy for Lotevirals
Effective Date: March 12, 2025
At Lotevirals, we want to make your shopping experience as smooth and secure as possible. This Payment Policy outlines the terms and conditions regarding payment for orders placed on our website, https://lotevirals.xyz/.
1. Accepted Payment Methods
We accept the following payment methods for online orders:
- Credit/Debit Cards: Visa, MasterCard, American Express, Discover
- PayPal
- Other Payment Methods: Any additional methods available during checkout (payment options may vary based on location and promotions).
By providing your payment information, you authorize us to charge the total amount of your order, including applicable taxes and shipping fees, to the payment method you have selected.
2. Currency
All prices on our website are listed in USD (United States Dollars). If you are paying from outside the United States, your payment may be converted to your local currency by your payment provider, and your bank or card issuer may charge a conversion fee.
3. Order Processing and Payment Authorization
Once you place an order, your payment will be processed immediately. The payment will only be authorized and charged when your order is confirmed and ready for shipment. If there are any issues with your payment (such as insufficient funds or an invalid payment method), your order may be delayed, and you will be contacted to resolve the issue.
4. Payment Security
We take the security of your payment information seriously. Our website uses secure encryption protocols (SSL technology) to protect your sensitive data during transmission. We do not store your payment information on our servers; all payment processing is handled by third-party payment processors like PayPal or Stripe, who are compliant with industry security standards.
5. Failed Payments
If your payment is declined for any reason, your order will not be processed, and you will be notified by email or through our website. You can update your payment details in your account or on the checkout page to retry processing the payment.
If a payment fails after your order has been processed, we reserve the right to cancel or delay your order until the payment issue is resolved.
6. Taxes
Sales tax will be applied to orders where required by law. Tax rates will be calculated based on your shipping address at the time of checkout. If you are ordering from outside the United States, additional duties, taxes, or fees may apply and are the responsibility of the customer. These fees will be determined by customs and your local government.
7. Discounts and Promotions
Discounts or promotions, such as coupon codes, free shipping offers, or seasonal discounts, will be applied during the checkout process. Please note that discounts cannot be applied after the order has been completed and paid for. Any promotional codes must be entered during checkout to be valid.
8. Refunds and Adjustments
Refunds are processed according to our Refund & Returns Policy. If you are eligible for a refund, the amount will be credited back to your original payment method. Please allow up to 7-10 business days for the refund to appear in your account, depending on your payment provider.
For order adjustments or disputes related to payments, please contact our customer support team at info@lotevirals.xyz, and we will work to resolve the issue promptly.
9. Order Cancellation
Once your payment has been processed and your order is in the shipping process, cancellations are not guaranteed. If you need to cancel an order, please contact us immediately, and we will attempt to stop the shipment if possible. If the order has already been shipped, you will need to follow our Refund & Returns Policy for returning the item.
10. Customer Support
If you have any questions about your payment, billing, or need assistance, please contact our customer support team:
Lotevirals
54102 Kariane Meadows, Suite 105,
74796-6731, Goldnerborough,
Montana, United States
Phone: 307-621-0431
Email: info@lotevirals.xyz
Website: https://lotevirals.xyz/